Refund policy
Returns & Refunds
At Turbo Parts we want you to be completely happy with your purchase. This policy explains how to return an item and get a refund, in addition to the rights you already have under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
30-day change-of-mind returns
If you change your mind, you may return most items within 30 days of delivery for a refund, provided the item is:
- unused and in the same condition you received it;
- in its original, undamaged packaging; and
- accompanied by proof of purchase (your order number or receipt).
For change-of-mind returns, return postage is at the customer's expense and any original shipping charge is non-refundable.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, please contact us and we will cover the return cost and send a replacement or issue a full refund, including shipping. Photos help us sort it out quickly.
Fitment
Please confirm a part suits your vehicle before buying — check the part number and use our vehicle fitment search, or contact us if you are unsure. We are always happy to help you confirm fitment before you order.
How to start a return
Email us at contact@turboparts.com.au with your order number and the reason for the return, and we will guide you through the next steps.
Refund processing
Once we receive and inspect your return we will notify you, and process approved refunds to your original payment method within 5–10 business days. Your bank or card provider may take extra time to post the funds.
Exclusions
For safety and warranty reasons we may be unable to accept change-of-mind returns on items that have been fitted, installed or altered, or on special-order items. This does not affect your rights under the Australian Consumer Law for faulty goods.
Questions? Contact us at contact@turboparts.com.au.